In preparation for my last article on online backup, I asked some of my peers what online backup tools they preferred; my intent was to compile a list of most favored by local small business IT support professionals. In true tech fashion I got two suggestions: a reference to other lists and a question regarding capabilities. As I reviewed the lists I was well aware that I was looking for options other than iBackup, which I directly resell, and BackupRX, which I like but thought was priced higher than I thought reasonable for my client base. For you, the consumer, it’s more than likely relevant that I note why IT pros support/partner/resell for a particular vendor(s):
- Establishing a secondary source of income is self-evident: It’s simply a good business practice to offer additional value above and beyond IT support.
- Familiarity with utilities that a service provider deploys from site to site simplifies and standardizes the support process: using familiar tools eases installation and support maintenance, thus saving time and costs to the client. Further, this standardization makes troubleshooting more efficient site to site over time.
- The more familiar a vendor becomes with a reseller the better the vendor technical support when needed.
With that in mind, here is the current online backup matrix I give to clients: (Please note entries marked in red are noted to be most popular for home use.)
| Company | Service | Link | Cost: $/Gb/Mo | Contact | Comment |
| Ibackup* | Online Backup and Storage | https://www.ibackup.com/p=briscoe_network_solutions | $9.95/10GB | 1-800-949-355/Reseller | Includes server, PC’s, Linux, Exchange, SQL and Mac’s |
| Carbonite* | Online Backup for Your Small Business | http://www.carbonitepro.com/ | $10/20GB | 1-866-596-7988 | SQL and Exchange? No Mac or Linux support |
| Mozy Pro* | Mozy Home and Business backup | http://mozy.com/pro |
•Desktop Licenses: $3.95 + $0.50/GB •Server Licenses: $6.95 + $0.50/GB |
877.669.9776/Reseller | Includes server, PC’s, Exchange, SQL and Mac’s |
| BackupRx* | Online Backup Manager | http://www.backuprx.com/ | $98/20 GB/Annual | Reseller | Total backup and storage solutions for business offices |
| Intronis* | Online Backup and Recovery | http://www.intronis.com/download/index.php | Reseller | Online/reseller | I’m currently testing |
| Most popular for home computer use | |||||
| * Offer free trial. |
I don’t mean to imply that my list is the best or most exclusive, but merely that these are the products that I will install or set up trials for my customers. There are other lists which you may find more to your liking:
- PC Magazine, “Recommended Online Backup”, http://www.pcmag.com/article2/0,2817,2288745,00.asp
- Online Backup Deals: Online Backup Comparison, http://www.onlinebackupdeals.com/online-backup-comparison
My take is online backup is a good resource for easy backups, quick file recovery, and disaster recovery. That said, I still like to have physical backups for full or bare metal restores. Take your time, do a little research, and you’ll be sure to find a backup that fits both your needs and your budget.
